Mitacare Group 3FM

“Helping People In A Time Of Need”

Mitacare Training & Development provides and conducts training programs and seminars for the funeral industry, nursing homes, retirement centres, area health services, funeral directors as well as community seminars for the general public.

Training Programs are:

General  & In-Service

• Communicating With The Bereaved
• Counselling the Bereaved
• Caring For The CareGiver
• Preparation for Transfer
• Understanding Death and the Grief Process
• Quality Customer Service
• The Role of the Funeral Director
• Effective Time Management Skills

Funeral Industry

• Effective Telephone Skills
• Effective Presentation Skills (presentation of your products & services)
• Communication Skills
• Negotiation & Conflict Resolution Skills
• Effective Leadership Skills
• Team Building
• Effective Mortuary Transfer Skills
• Effective Consultation Skills  (training for funeral arrangers)
• Funeral Management Skills (essential for all funeral staff)
• Caring For The Care Giver

For organisations requiring a specific program for their staff, Mitacare Training & Development can develop and/or customise a program to meet your specific needs.

For further information about any of the programs listed above, Contact Us either by telephone or drop us an email marked: “TRAINING ENQUIRY”.

Contact Details:

Mitacare Training & Development:           Telephone: 02 8814 4100

                                                                           Fax:         02 8814 4101

                                                                           Email:       info@mitacare.com.au

THANK YOU for visiting the Mitacare Training & Development web page. We hope it has provided you with the information you need to help you make a decision as to what YOU would like to do.

“We Look Forward to Serving You in your Time of Need”

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